Frequently Asked Questions – Morjoul Sunglasses Australia

FAQs

Product & Materials

Some frames may be suitable for optical lenses. We recommend checking with your optometrist.

Some styles come with polarised lenses. Check the product description for more details.

All our sunglasses are Category 3.

See the chart below for more details:

Category 3 Lens Guide

Orders & Payments

Orders can’t be changed or cancelled after they’ve been shipped. Please contact us as soon as possible if you need to make any changes before dispatch.

Sign up for restock notifications on the product page.

We currently support Australian Dollars (AUD) and New Zealand Dollars (NZD). You can select your preferred currency from the menu at the top of the website. All product prices and your final checkout total will be displayed in the selected currency.

Shipping & Duties

We currently ship to Australia and New Zealand only. Shipping rates are calculated at checkout.

Note: At this time, we only offer international shipping to New Zealand.

Orders shipped to New Zealand may be subject to import duties or taxes, which are not included in our prices. These charges are the customer’s responsibility. Please check with your local customs office for more information.

If your sunglasses arrive damaged, please email us at returns@morjoul.com within 7 days with photos of the issue.

Once approved, we’ll arrange a replacement or refund.

Account & Support

No, but creating one lets you track orders and save your details.

Click “Forgot Password” on the login page to reset it via email.

Email us or use the contact form. We typically respond within 24-48 hours.

Returns & Exchanges

Yes. We accept returns within 14 days of receiving your order. Returned items must be in original, unused condition with all packaging intact. For exchanges, please return the item and place a new order.

See full Returns & Exchanges policy →

Return requests must be submitted within 14 days of receiving your order. You can request a return through our online return form here. If you have any questions, feel free to contact us at returns@morjoul.com.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

We do not accept returns on sale or discounted items unless the item is faulty. All discounted purchases are considered final.

Yes. As an alternative to a standard refund, you may choose to receive your refund as a Morjoul Gift Card with bonus value. Gift Cards are valid for 12 months from the issue date and can be used toward any future purchase. Terms apply.

Refunds are processed within 3–5 business days once we receive and inspect your returned item. The funds will be returned to your original payment method.

Alternatively, you may choose to receive a Morjoul Gift Card with bonus value for future purchases.

Unable to find satisfactory answers? Contact Support